Order Processing
Regular orders, including personalized and custom-engraved stones, are prepared for shipment within 7 business days after your order is placed.
Products marked as pre-sale are not available for immediate shipment. Pre-sale orders follow the estimated shipping schedule shown on the product page at the time of purchase, rather than the standard 7-business-day processing window. Shipping is expected to begin from the advertised date, with orders dispatched in batches depending on order volume. The estimated shipping start date does not guarantee that every order will be dispatched on that date and is not an estimated delivery date.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping and Delivery
Orders are shipped from Shenzhen, China. Estimated delivery is 5–7 days after shipment. Delivery times may vary depending on your destination, shipping method, carrier operations, and customs clearance.
The order processing period is separate from transit time. Any delivery estimates provided by the carrier are estimates only and are not guaranteed.
Shipping Fees
We offer free shipping on orders over $49 USD. Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Your shipping confirmation email will include a tracking link. Please allow 2–3 business days after dispatch for tracking updates to appear.
If you have trouble accessing your tracking information, please contact us at sandra@lyrakova.com with your order number.
Customs and Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs inspections and clearance may affect delivery times.
Shipping Delays
Carrier disruptions, public holidays, customs clearance, and other circumstances may delay delivery.
If your shipment appears delayed, your package appears to be lost, or tracking shows it as delivered but you have not received it, please email sandra@lyrakova.com with your order number and a description of the issue.
We will review the tracking information, investigate with the carrier where needed, and help determine the next steps.
Contact
For questions about shipping or your order, please email sandra@lyrakova.com with your order number.