Returns & Refunds

You may cancel your order at any time before it has been dispatched. This also applies to pre-sale orders.

To request a cancellation, please contact us as soon as possible at sandra@lyrakova.com. If your cancellation request is received before the order has been dispatched, your order will be cancelled and refunded to your original payment method.

You may request a refund within 7 days of delivery.

To request a refund, email sandra@lyrakova.com with your order number and the details of your request.

Custom engraved stones are prepared specifically for you. Please carefully review your selected stone, engraving text, font, color, and preview before placing your order.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

For questions about cancellations or refunds, please contact us at sandra@lyrakova.com.

We aim to respond within 5 business days.